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Salesforce continues piecing together its Marketing Cloud

The Salesforce Datorama acquisition is expected to enhance the Salesforce Marketing Cloud system and better compete with Adobe -- the CRM software vendor's main competitor in the marketing space.


The Salesforce Datorama procurement denotes the fourth buy for the seller this year, following its acquisitions of Attic Labs, CloudCraze and MuleSoft. The cost of purchasing Datorama, as indicated by reports, was about $800 million. 

Datorama utilizes AI and machine figuring out how to give promoting knowledge and investigation to enable associations to recognize which battles work best and what the following best advertising strategy ought to be. Salesforce has all the earmarks of being looking to the Israel-based organization's innovation to reinforce its Einstein AI-upheld business insight programming. 

The move will reinforce Salesforce's portfolio in promoting and examination, said Ray Wang, essential expert and organizer of Constellation Research. 

"Datorama takes a gander at each bit of examination around the crusade to make sense of why one was more fruitful than another. Salesforce has been working out its Marketing Cloud and [has] been doing particular acquisitions to reinforce its advertising and advertisement tech abilities," Wang said. 

Not all spectators think the Salesforce Datorama procurement was the best move to help with advertising examination. 

Datorama clients have utilized the item more to report, as opposed to investigation, as indicated by Tina Moffett, senior expert at Forrester Research. 


"Datorama's solid suit is in its capacity to interface unique information sources - from Facebook and promotion servers and email suppliers - into one focal framework, and it utilizes AI to do that," Moffett said. "A great deal of the associations that we've conversed with utilize Datorama as a focal announcing and dashboard device."

Building capabilities through acquisition
When you see this acquisition, you have to think the next thing for Salesforce is ad tech.
Ray Wang
principal analyst and founder of Constellation Research
Salesforce has been visibly working to improve Marketing Cloud and has done so mainly through acquisitions.

That campaign started with acquiring ExactTarget in 2013 and turning it into the core Marketing Cloud system. Salesforce then bought Krux in 2016 to improve Marketing Cloud's data management capabilities and soon renamed Krux to Salesforce DMP.

Salesforce's acquisition of Datorama AI marketing software fits the same theme, but the purchase may have surprised some.

"Salesforce's [approach] is to build capabilities through acquisitions," Moffett said. "For them to focus on marketing performance measurement and then acquire a company wasn't that big of a shock. I think what was a big of a surprise was that it was Datorama."

Surprise or not, Salesforce appears to have big plans for Datorama.

"Salesforce's acquisition of Datorama will enhance Salesforce's Marketing Cloud with expanded data integration, intelligence and analytics, enabling marketers to unlock insights across Salesforce data and the myriad of technologies used in today's marketing and consumer engagement ecosystem," Ran Sarig, Datorama CEO and co-founder, wrote in a blog post.

Meanwhile, Wang said he could see the Salesforce Datorama acquisition laying the groundwork for another Salesforce product: an advertising cloud.


"When you see this acquisition, you have to think the next thing for Salesforce is ad tech," Wang said.

Salesforce sets sights on Adobe
Salesforce's focus on strengthening Marketing Cloud also is apparently aimed at Adobe -- another marketing software giant.

The two software goliaths have battled fiercely in recent years, and the Salesforce Datorama acquisition should be viewed in the context of that technological arms race, Wang said.

"From a Marketing Cloud perspective, it's Salesforce and Google versus Microsoft and Adobe, and that's what people need to recognize when considering their investments," he said.

The big tech leaders all are trying to make it easier for organizations to connect the dozens of marketing tools that most large enterprises use.


"The bigger issue is the fact that most organizations run 40 to 50 martech solutions and want to know how to consolidate [their data]," Wang said. "Everyone is looking for one vendor to make this easier, and the integrations that Datorama has are important and allow you to connect those different pieces."

Source : https://searchsalesforce.techtarget.com/news/252445304/Salesforce-Datorama-acquisition-to-bolster-Marketing-Cloud

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